Essex Car and Van Rental Reviews
Overall Rating / 23 Total 1st-Party Reviews
Thurrock Car & Van Rental
JUST AFTER YOUR MONEY!!!! DON'T GO HERE. My Cousin recently (25th June) ENQUIRED with the Brentwood branch to hire out a mini bus for the 28th June (so only 3 days from the date). There were 7 people who were coming on this trip to which we WAS ADVICE to get a 7 seater mini van. We then went ahead to PRE-BOOK it. The lady over the phone took my cousin card details to which my cousin asked ' is there a deposit we need to pay' to which the lady over the phone said 'No, you do not need to pay a deposit. your card is your deposit', because we had enquired so close to the due date. Nothing else was said. To which we proceeded to PRE-BOOK. After that was done we asked her what was the vehicle we had chosen. When looking through the picture. We realised a 7 seater would not be suitable at all. Because there would be no room for suitcases and we had 2 elder people with us who need leg room. Which we explain all in our first phone call. SO WE WAS ADVISED WRONG!!. After ONLY 2 DAYS (Thursday) we decided to cancel the PRE-BOOKING because the 7 seater would not fit all of us. To which we got a reply saying because we have cancelled within only 1 day left before the date. £255 would now come out of our account. WHAT!!!!! it only been 3 days overall since the booking. They said they could of hired it out by now..... I'M SORRY BUT IF IT WASN'T HIRED OUT 4 DAYS BEFORE THE DATE . THEN IT WASN'T LIKELY GOING TO BE HIRED OUT AT ALL. Now I have a very upset cousin who they have ROBBED £255 out of her account. Even though they advised her to get the 7 seater. WE WANT OUR MONEY BACK!!!
Out of all the rental Companies in the area, including Rainham and the surrounding areas. This company was not only the cheapest, they also don't have a mileage cap. Other companies wanted £200 for a day's hire at the weekend. We only had to pay £100!No messing about attitude, which I like, go in pay and leave. Perfect we will without doubt use your service again. Thanks!